Payment is made to your therapist on the day of the treatment.
Should you prefer not to book via the online form above you can telephone 01892 671764 and speak to our receptionists who will be happy to help.
Payment is required in full unless cancelled with at least 24 hours notice.
Covid – 19 surcharges
Ben Parker – Registered Osteopath
Ben has been a local osteopath since 1999 and has extensive experience in working with individuals with a wide range of physical complaints using both structural and cranial osteopathic techniques. Ben opened Groombridge Osteopathy in 2005 and expanded his business into Flow Tunbridge Wells in 2015.
He is particularly interested in helping people to understand the causes of their injuries and how to prevent their recurrence. Ben emphasises the importance of exercise in the process of recovery.
Lucy Bender – Registered Osteopath
Lucy qualified as an Osteopath in 2013, her first role was in sunny St Lucia where she was part of the clinical team at an award winning Health & Wellness Resort. Here she treated a wide range of patients from different backgrounds from chronic pain to sports injuries. She met practitioners from all over the world who taught her skills she still uses in her practice today. It was here she found her love for yoga and ayurvedic practices which are still very much a driving force of her professional development. After returning home to complete her Yoga teacher training and clinical Pilates certification she worked in both the NHS and Private practice. Lucy bases her treatments not only on the latest research but on evidence-based practice and the principles of osteopathy.
Lucy uses a wide range of manual therapy techniques and rehab protocols to ensure each and every patient has a personalised and complete treatment plan. Lucy will work with you to ensure you fully understand the diagnosis and treatment options. As an Osteopath hands-on treatment is a large part of the treatment but she understands that you can’t out-treat a poor lifestyle therefore will always encourage clients from being “patients” to becoming “active participants”.
If you see Lucy please say Hi 😀 you can find her in our clinic or in the studio teaching Core Flow!
The structural approach is what most people imagine when they think of osteopathy. Hands-on techniques are used to move joints and massage and stretch muscles to improve the function of the body. Techniques are also used that release joints with a click (HVTs) but not as often as people might think. Certainly if there are techniques which you would rather avoid this is not a problem; osteopaths are trained in a variety of techniques which can achieve the same results.
Cranial osteopathy is a refined and subtle form of treatment that encourages the release of stresses and tensions in the body. The name implies that cranial osteopaths only examine and treat the head and, although particular attention is paid to the head, the approach can be used on any area of the body. It is a gentle yet extremely effective approach and may be used in a wide range of conditions for people of all ages, from birth to old age.
Cranial osteopaths are trained to feel a very subtle, rhythmical shape change that is present in all body tissues. This is called Involuntary Motion or the Cranial Rhythm. Tension in the body disrupts the cranial rhythm. This tension can result from stresses and strains your body is under at present or has been in the past. Practitioners compare what your rhythm currently feel like to what they feel could be achieved and use gentle treatment techniques to bring your body towards a more balanced and harmonious state.
During the covid-19 pandemic our therapists will be wearing full PPE during your appointment. This PPE has been stipulated by the osteopathic professional standards and includes the following:
These will be disposed of after each appointment
You will also be required to wear a surgical mask that will be provided.
We suggest you attend wearing sports wear that is comfortable, will not restrict movement and is not too loose fitting. It may be helpful if you are able to undress to aid assessment and treatment, however this is not necessary if you prefer not to. This will be discussed with you during your appointment to ensure you’re comfortable and informed at all times.
Osteopathy appointments are available to book and are permitted under the new guidance during Lockdown 3. Clients may attend osteopathy as a medical appointment and to attend as a ‘reasonable excuse’ for leaving home.
Please note that appointments must be booked at least 24 hours in advance.
Once you have booked your appointment you will receive an automated email which will include a link to this webpage. Here you will find our 5-minute video outlining our new appointment procedures and protocols. You will need to read the section related to our covid-19 procedures and view the video before your appointment can take place.
In this section you will also find a link to download our GDPR Consent Form. If you have not filled in one of these before, please do so and email a copy to Ben before your appointment.
BEFORE YOUR APPOINTMENT
If you are a new client to Flow or if it is not clear that your appointment is a follow-up from a previous recent consultation, it will be necessary for you to have a telephone call with your therapist prior to your visit before your appointment can be confirmed. This can either be in the day before your appointment or on the day of your appointment.
DURING YOUR TELEPHONE CONSULTATION BEN WILL CONFIRM:
YOUR TELEPHONE CONSULTATION IS ALSO AN OPPORTUNITY TO DISCUSS:
PROCEDURES & PROTOCOLS FOR YOUR APPOINTMENT
I felt utter relief when Ben confirmed he was able to remain open and treating patients throughout Covid and the numerous lockdowns. Having suffered with long-term chronic back pain, from a herniated disc, the pain and discomfort has only worsened during this period due to home-working, stress and poor desk set up. Ben has continued to alleviate the pain and helped me manage it throughout. I’ve felt very safe visiting Flow, the safeguards they have in place are excellent and I am thankful for all they are doing, under difficult circumstances.
I have been visiting Ben for Osteopathy support for several months now, firstly in respect of long term back pain and tightness which has subsequently developed into focussed hamstring and glut tightness and soreness. Ben has continued to develop strategies to combine periodic appointments for treatment, with bespoke exercises and stretches to address the pain and build strength around adjoining muscles to help support joint workloads and alleviate pain. Ben has developed and sent to me personalised videos of exercises tailored to my individual circumstances and needs, so as to fully support the self-help element of my rehabilitation. He listens, wants to help me understand issues, and never over sells his services. His attention to detail is first rate and my back pain has gone, my flexibility is improving and my hamstring tightness is now responding to exercise and manipulation. My period of treatment from Ben has all been through Covid lockdown and he has completely embraced safety procedures through this challenging period and I have always felt completely safe through the challenging lockdown periods.